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How to Empower Customers With Self-Service Portals

February 15, 2024

Join us for an in-depth exploration of customer self-service portals with a focus on industry-leading CRM platforms—Salesforce and Microsoft Dynamics 365. This informative webinar is designed for professionals seeking to leverage CRM platform capabilities to transform their customer experience strategy. We’ll dive into some common use cases and benefits that can elevate the way you interact with customers. Gain practical insights and hands-on knowledge to help empower your customers through enhanced self-service experiences.

By the end of this webinar, you’ll be equipped with the knowledge to understand how implementing a customer self-service portal could benefit your business and bolster the customer experience. Don’t miss this opportunity to see what’s possible with customer self-service portals!

Learning Objectives

Upon completion of this program, participants will be able to:

  • Discuss how to enhance the customer experience with Salesforce and Dynamics 365 self-service portals for your customers, business partners, or dealers.
  • Describe common use cases and the benefits to your business and overall customer experience.
  • Identify the differences between integrating customer and dealer self-service portals with Salesforce and Dynamics 365.

Presenters

Kevin Liebergen, Melissa Green